Customer service is very important to us!
"Very, very good service. We thank you." (about Monica and Ret)
- Mariss U. (returning customer) 9/5/17
"John was very helpful & went beyond my expectations. Thank you John!"
- Dina J. (returning customer) 8/9/17
"Monica spent a lot of time with me covering details & ensuring my order was done correctly. Super helpful & so nice. Really greatful for her help."
- Karen S. (returning customer) 8/4/17
"Great customer service." (about Mike Sh.)
- Anonymous (returning customer) 8/1/17
Lars was very attentive and solved my problem on the 1st shot, by using his ingenuity. I highly recommend him.
- E. Q. (first time customer) 7/31/17
"Tim was exceptionally helpful. Thank you."
- Anonymous (first time customer) 7/1/17
"Monica was fabulous. Helpful and knowledgeable."
- Anonymous (first time customer) 6/8/17
"Katie was faboulous! I came in trying to match a weird-sized knob & she spent a lot of time getting my order just right. "
- E. Rhodes 5/23/17
"Thank you Eli for going the extra mile to make a sentimental dream come true."
- Danica M. (first time customer) 5/17/17
"Nice manner about him. Patient." (about Mike Sh.)
- Marion W. (first time customer) 5/11/17
"Lars C. was so patient as I insisted on a certain latch to a certain application. (We) found the right one together."
- Mary D. (repeat customer) 5/11/17
"My original order was ordered wrong (not Edward). Half of the hardware was wrong. Edward was fabulous to work with & solved all problems & even installed the hardware. He is fabulous!"
- Gala L. (repeat customer) 4/28/17
"The young man (Lars C.) who waited on me was great - very patient. He also referred me to another person who knows old kitchen cabinets!"
- Anonymous (first time customer) 4/22/17
"Mike helped us out in finding fence hardware. Very knowledgeable & patient."
- Evan M. (first time customer) 3/14/17
"Lars was efficient and helpful. We came here because of the home show."
- Tom N. (first time customer) 3/13/17
"Rick/Keyshop did a great job fixing my lock! He is great!"
- Elizabeth (repeat customer) 2/15/17
"Tim was so helpful (with picking out exterior locks). Thank you!"
- Carolyn (first time customer) 2/7/17
"Dylan went out of his way & beyond to help me with my pull. The bathroom can now be complete."
- Maria Wilson (repeat customer) 12/19/16
"Steve is the best. Exceptional product knowledge with world class customer service! Thanks for all the help on our project!"
- Brett H. (repeat customer) 12/3/16
"Lars C. was just wonderful. He was super helpful, fun & friendly & knows what he's doing!"
- Longtime customer, L. Knechtel 11/7/16
- Kirsten Conner (Kirsten Conner Interior Design) 10/18/16
"Sales staff, especially Nesi was extremely patient and helpful. She went the extra mile - checking many sources to assist. She also made positive suggestions before my return so I could get in and out quickly. Nesi made sure I understood all of the differences i.e. products that require restocking fees etc. She is a positive asset to your company - because of her service I WILL bring my return business to Builders' Hardware & recommend this company to others. THANK YOU!
- Shirley C. 10/15/16
"Employee (Lars C.) explained which latch would be strongest for a street level window."
- Longtime customer, Nancy Egaas 10/10/16
"I had a great experience at Builders'. I had to get two replacement bins for a garbage sliding system and could not order the bins online. They were only available online in Europe. I brought in the bin and their staff helped me make sure I was getting the exact bin. It was ordered and came in about a week or so later. They called and let me know it was in. They were helpful and I experienced great customer service. I would use them again if I needed to find something specific for my home."
- Bean T. 9/14/16 (via Yelp)
Let us know how we are doing!