Customer service is very important to us!
Mike helped us out in finding fence hardware. Very knowledgeable & patient.
- Evan M. (first time customer) 3/14/17
Lars was efficient and helpful. We came here because of the home show.
- Tom N. (first time customer) 3/13/17
Rick/Keyshop did a great job fixing my lock! He is great!
- Elizabeth (repeat customer) 2/15/17
"Tim was so helpful (with picking out exterior locks). Thank you!"
- Carolyn (first time customer) 2/7/17
"Dylan went out of his way & beyond to help me with my pull. The bathroom can now be complete."
- Maria Wilson (repeat customer) 12/19/16
"Steve is the best. Exceptional product knowledge with world class customer service! Thanks for all the help on our project!"
- Brett H. (repeat customer) 12/3/16
"Lars C. was just wonderful. He was super helpful, fun & friendly & knows what he's doing!"
- Longtime customer, L. Knechtel 11/7/16
- Kirsten Conner (Kirsten Conner Interior Design) 10/18/16
"Sales staff, especially Nesi was extremely patient and helpful. She went the extra mile - checking many sources to assist. She also made positive suggestions before my return so I could get in and out quickly. Nesi made sure I understood all of the differences i.e. products that require restocking fees etc. She is a positive asset to your company - because of her service I WILL bring my return business to Builders' Hardware & recommend this company to others. THANK YOU!
- Shirley C. 10/15/16
"Employee (Lars C.) explained which latch would be strongest for a street level window."
- Longtime customer, Nancy Egaas 10/10/16
"I had a great experience at Builders'. I had to get two replacement bins for a garbage sliding system and could not order the bins online. They were only available online in Europe. I brought in the bin and their staff helped me make sure I was getting the exact bin. It was ordered and came in about a week or so later. They called and let me know it was in." They were helpful and I experienced great customer service. I would use them again if I needed to find something specific for my home."
- Bean T. 9/14/16 (via Yelp)
Let us know how we are doing!