RETURNS AND EXCHANGES:
Call CUSTOMER SERVICE at 1-800-999-5158 (or contact your BH&S outside salesperson) with the items you want to return. PRIOR AUTHORIZATION (RGA) IS REQUIRED ON ALL RETURN GOODS. You will be instructed how to return the merchandise to BH&S. Please enclose a copy of the invoice and or a copy of the RGA with the return goods and state the reason for the return. STOCK MERCHANDISE will be charged a 10% restock fee unless the return is due to product defect or our error.  Special keying / labor charges are not refundable.  Additional keying / labor charges required to return locks to resalable condition will be deducted from the return credit.  Your credit memo will be processed promptly upon receipt of returned items to BH&S.  C.O.D. or cash payment refunds are made by corporate check or a credit to your credit card. All return goods (not damaged or defective) must be in original / resalable condition.

SPECIAL ORDER RETURNS:
At BH&S, we pride ourselves in locating, procuring and expediting (when necessary) SPECIAL ORDER items to fulfill your needs. We encourage every customer to inquire about the return policy of the SPECIAL ORDER item you are purchasing prior to ordering the item. Our policy is to charge a minimum 50% restocking fee on all FACTORY SPECIAL ORDER RETURNS or CANCELLATIONS of factory shipments.  The actual return fee charged will reflect the return fee charged to BH&S by the manufacturer plus the freight and handling involved to return the goods to the factory.  Returns will be denied where items were custom made or factories do not authorize return credits. The credit for the return will be issued promptly after the factory has authorized a return.